Remote Servicing Aid

Augmented Reality Supports Pump and Valve Servicing

19.05.2018 A new augmented-reality-based service concept launched by KSB Service requires users or service technicians to don data glasses linked with the Internet or with a smartphone app.

Facts for Decision Makers:

  • expert guidance
  • enables non-specialists
  • accelerates spare parts procurement

Experts, looking at their screen at their usual service workplace, can assess the situation through the eyes of the person present at the site and guide them step-by-step during their service work per video and audio. This helps non-specialists to carry out common maintenance measures on pumps, for example. The data glasses can also be used to transmit exploded views or screenshots that can then be viewed in the corresponding field. The required spare parts can be identified and the procurement process started in order to prepare for any work that might need to be performed by a KSB service engineer. Downtimes are reduced and  a service expert‘s virtual inspection might also reveal that a specific intervention can actually wait until the next revision. Commissioning is also supported because they system makes it possible to check in advance whether the installations are indeed ready for commissioning. Real-life tests of this system have proven very successful.

Achema 2018 Hall 8.0 –


Augmented reality glasses connect on-site personnel with KSB‘s service experts. Image: KSB